Last updated: 28 September 2026

This Privacy Policy explains how Dev Grah Udyog (brand: Sanwariya), Jain Mandir Gali, Ladies Market, Sardarshahar – 331403, District Churu, Rajasthan, India (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or buy from https://devgrahudyog.in (the “Website”). By using the Website, you agree to this Privacy Policy.

1. Information We Collect

  • Personal details: name, mobile number, email address, billing and shipping address that you provide while placing an order, creating an account or contacting us.
  • Order details: products purchased, order value, order history and delivery information.
  • Payment information: payments are processed securely by our payment partner Razorpay. We do not store your card number, CVV, UPI PIN or net-banking password on our Website.
  • Technical information: IP address, browser type, device information, pages visited and time spent, collected through cookies and analytics tools such as Google Analytics.

2. How We Use Your Information

  • To process, confirm, pack and deliver your orders.
  • To send order confirmations, invoices, shipping and delivery updates by SMS, WhatsApp or email.
  • To respond to your questions, complaints, returns and refund requests.
  • To improve our Website, products and customer experience.
  • To send offers and updates, only if you have agreed to receive them. You can opt out at any time.
  • To prevent fraud and comply with legal and tax requirements.

3. Sharing of Information

We do not sell or rent your personal information. We share only the information needed with trusted partners who help us run our business, such as:

  • Payment gateway (Razorpay) to process your payments securely.
  • Courier and logistics partners to deliver your orders.
  • Website, hosting and analytics providers (for example Google Analytics) to operate and improve the Website.
  • Government or legal authorities when required by law.

4. Cookies

Our Website uses cookies to keep items in your cart, remember your preferences and understand how visitors use the Website. You can disable cookies in your browser settings, but some features of the Website (such as the cart and checkout) may not work properly.

5. Data Security

Our Website uses SSL (https) encryption. Payments are handled by Razorpay, which follows PCI-DSS security standards. We take reasonable steps to protect your information, but no method of transmission over the internet is 100% secure.

6. Data Retention

We keep your information only as long as needed to fulfil your orders, provide support and meet legal, tax and accounting requirements.

7. Your Rights

You may ask us to access, correct or delete your personal information, or to stop sending you promotional messages, by contacting us using the details below. We will respond within a reasonable time, as per applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

8. Third-Party Links

Our Website may contain links to other websites (for example social media). We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our Website is not intended for children under 18. Orders should be placed by adults or under the supervision of a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date.

11. Contact Us / Grievance Officer

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Dev Grah Udyog (Sanwariya)
Jain Mandir Gali, Ladies Market,
Sardarshahar – 331403, District Churu, Rajasthan, India
Phone / WhatsApp: +91 99712 07900
Email: mohit.anchalia20@gmail.com
Website: https://devgrahudyog.in